Customer Service

RETURNS

At NVEY ECO we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and continue shopping with us.  If something isn’t right we are happy to offer a refund from our Online Store, although please note there is no exchange or refunds on sale items, unless of course the item is flawed or damaged. 

All returns/exchanges require an authorization number; please contact Customer Service via email at info@nveymakeup.com for a Return/Exchange Authorization Number prior to sending product back. This authorisation number must be accompanied with any returned merchandise. Unauthorized returns will not be accepted under any circumstances. Shipping charges for returns/exchanges are non-refundable. Samples or free gifts are not eligible for return or exchange.

Returns by post

Please send the item/s you wish to return within 14 days of purchase the return authorisation number and your invoice to:

NVEY ECO ONLINE RETURNS
NVEY ECO Cosmetics Pty Ltd 
Postal Address: P.O. Box 7303 Beaumaris 3193 Victoria Australia

Contact Us
Email: sales@newlabs.com.au

We encourage you to submit return questions by email so we can best understand your needs. However if you require guidance or assistance please email NVEY ECO Cosmetics info@nveymakeup.com

Please note:

Due to hygiene reasons we cannot accept return for used goods unless they are faulty.

Please allow two weeks from the day you post your return for your account to be credited or good replaced. Customers will be responsible for the shipping and handling charge

DELIVERIES

Free domestic delivery for orders over $80

We aim to get your order to you as soon as possible. Orders placed before 1pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day. Orders placed after 1pm (AEST) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.

 

International Deliveries

Freight to international destinations are calculated at the time of your order.  You will receive your order in approximately 7-21 working days.

Please Note:

 

PRIVACY POLICY

We recognise that the privacy of your personal information is important to you. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below. NVEY ECO ’s Privacy Statement is intended to represent industry best practice and comply fully with the Privacy Act 1988.

What information do we collect?
We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers, date of birth, occupation and email address.

How do we collect your personal information?
We may collect personal information in a number of ways including:

We also collect the following information that you may be unaware of:

How do we use your personal information?
We collect personal information to keep you up to date with any important changes to our website, to notify you of special events, promotions and offers that may be of interest to you and to respond to your queries. We also collect personal information to allow us to manage and fulfil any orders you place with us.

Sharing information with third parties
NVEY ECO does not share, sell or trade your personal information gathered online with third parties. Personal information collected online will only be disclosed within our corporate group for marketing purposes. We may however need to provide your personal information to third parties so that they may provide us with certain services, for example, mailing letters and brochures. In this case your information is always treated as confidential.

How can I review my choices about receiving promotional communication?
At NVEY ECO we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

How can I access my personal information?
You may review, change or delete personal information related to your use of our online site. To access your information, simple login at the top of the screen. While NVEY ECO takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us. You can do this by simply logging into the site using your registration name and password to update your details - remember to click on submit before you leave the page or logout. Alternatively you can email use at nveyeco@nveyecocosmetics.com

How secure is your personal information?
We take all reasonable steps to maintain the security and integrity of your personal information.

Security
Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However NVEY ECO will not sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from NVEY ECO or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

Online ordering security
Protecting your personal and order information is a priority at NVEY ECO. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to NVEY ECO. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

By using the site, you are consenting to the collection of information by NVEY ECO.

How can I contact NVEY ECO?
If you have any questions or complaints about how we handle your personal information, you can contact our Privacy Co-ordinator at info@nveymakeup.com

Australian Privacy Commissioner
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the Australian Privacy Commissioner on Tel: 1300 363 992.

Changes to this Privacy Policy
This is our current privacy policy outlining our personal information management practices. This policy replaces any other privacy policy published by us to date. We may vary this policy at any time. If any changes to these policies occur, we will notify our customers by updating this section of our website.

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